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Progressive Auto Insurance Reviews

Feb 18, 2024 By Susan Kelly

Auto insurance from Progressive includes various coverage options, such as liability, extensive and collision coverage, and uninsured and underinsured motorist plans. Customers who wish to reduce the amount they spend on premiums have several insurance discount options, making this a suitable option.


However, the cost of a policy might change based on how the quote is retrieved and how the application is completed. Policies may also be costlier than the products of some of the company's competitors. With more than 18 million policyholders, Progressive is one of the most successful automobile insurers in the United States.


The company's humorous spokesman, Flo, is one of the reasons for its success. Coverage for your automobile, property, business and personal belongings is available from Progressive, an insurance company.


Progressive can differentiate itself from its rivals because it provides one-of-a-kind discounts, such as the Save with Snapshot program.


Pros




A diverse selection of policy discounts: Progressive provides 13 insurance discounts, with options ranging from those based on loyalty to those based on the driver.


Complaints from customers below average: The (NAIC) gave Progressive an above-average complaint score of 2.27 for the year 2021, putting it in a position where it is higher than the average score of 1.0.


24/7/365 client assistance: Customer care representatives are available around the clock, every day of the week, and throughout the year at Progressive.


Cons


Because of internet discounts and other charges, rates can be variable based on how the customer gets a policy. This means that customers may pay more or less for the same policy depending on how they choose to make their purchase.


There is a possibility that premiums will be on the higher end: When compared to other companies' offerings in auto insurance, Progressive's premiums could be higher in some regions than others.


Customers' satisfaction ratings are significantly higher for competitors: According to the findings of the conducted by J.D. Power, the only state or region in the United States in which Progressive was ranked among the top three insurance providers in terms of customer happiness was Texas.


Types Of Coverage




Liability Coverage. Most states mandate that drivers carry liability insurance, which pays for other people's medical bills and repairs to their property if they are injured in a car accident. Situations that result in damage to automobiles, property, or other people, as well as hospital expenses and court fines, are covered under this policy.

Comprehensive and collision coverage are two distinct types of auto insurance, each designed to cover different types of vehicle damage resulting from various incidents.

Collision Coverage: This type of insurance is specifically designed to cover the cost of repairs to your vehicle if you are involved in a collision, regardless of who is at fault. This includes accidents with other vehicles as well as collisions with inanimate objects, such as crashing into a pole or a road barrier. If the car is totaled in the accident, collision coverage will pay out the current value of the vehicle, allowing you to replace it.

Comprehensive Coverage: Unlike collision insurance, comprehensive coverage is designed to handle situations that are typically out of your control. This includes a wide range of non-collision incidents such as your car being damaged by a natural disaster (like a hailstorm or flood), theft, vandalism, or hitting an animal, such as a deer. It also covers instances like a tree branch falling on your car. If such events damage your vehicle, comprehensive coverage will help pay for the repairs or replacement.

Both types of insurance are required by law in most states. Theft, vandalism, fire, and other natural disasters are some things covered by comprehensive insurance, which has a deductible.


Uninsured and Underinsured Motorist. Accidents caused by a driver with either no insurance or inadequate insurance protection are covered by uninsured and underinsured motorist insurance.


More specifically, uninsured motorist insurance protects the policyholder if a motorist strikes them without automobile insurance. In contrast, underinsured motorist insurance safeguards policyholders if they are struck by a motorist who does not have adequate insurance coverage to compensate for any injuries or damages they may have caused. Uninsured and underinsured motorist coverage is typically sold together and is required by law in several areas.


Discounts

Policyholders of Progressive can choose from 13 different discounts. A few common designations are policies, multiple automobiles, safe drivers, and good students. Please be aware that certain discounts may not be available to residents of certain states (such as California).

Progressive offers a variety of auto insurance discounts based on loyalty and driving behavior, which can help policyholders save money. Here's a breakdown of these discounts:

Loyalty-Based Auto Discounts

  1. Multi-policy Discount: Customers who bundle two or more policies with Progressive, such as auto with home or renters insurance, or multiple auto policies, typically save an average of 5%. This discount encourages policyholders to consolidate their insurance needs under one provider.

  2. Multi-car Discount: If you insure more than one vehicle with Progressive, you can save approximately 4% on your policy. This discount benefits families or individuals who own multiple vehicles.

  3. Continuous Insurance Discount: Progressive rewards customers transitioning from another insurer with a discount that depends on the length of continuous coverage they had with their previous insurer. The longer you've been insured without a lapse, the greater the discount you may receive. Note that applicants may not qualify for this discount if they've had a lapse in coverage for more than a month.

Driver-Based Auto Discounts

  1. Safe Driver Discount: Through Progressive's Snapshot program, the safer you drive, the more you can save. This usage-based program tracks driving behaviors such as speed, braking, and time of day driven to adjust your insurance rates accordingly.

  2. Teen Driver Discount: Adding a teen driver to a parent's policy is generally cheaper than obtaining a separate policy for them. Additionally, Progressive offers a discount for minors under the age of 18 included in their parent's policy. If the policy covers multiple vehicles, the teen is permitted to drive all of them, potentially increasing savings.

  3. Discounts for Students: Full-time students maintaining a "B" average or higher are eligible for a discount, averaging about 10%. This discount is aimed at encouraging academic excellence among student drivers.

These discounts not only make auto insurance more affordable but also reward responsible driving and loyalty, aligning with Progressive's commitment to serving a diverse range of drivers with varying needs.

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